FAQ - Frequently Asked Questions
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(LCMS) Consumables (Standard Sample)
- No:6466
- Date of Issue:2021/06/23 13:46
- Last Updated:2024/09/30 14:25
- Category: Maintenance , LC-MS Consumables
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•ESI probe /Sub Interface •APCI probe Show Detail
- No:6464
- Date of Issue:2021/06/23 13:46
- Last Updated:2024/09/30 14:24
- Category: Maintenance , LC-MS Consumables
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(LCMS) The instrument does not connect
Action1: Check the connection of the USB cable. Try plugging and unplugging the USB cable or changing to a different USB cable. Action2: After checking th... Show Detail
- No:4775
- Date of Issue:2021/01/14 11:29
- Category: Troubleshooting
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LC pump cannot solvent delivery (LCMS)
It is set to turn on cooperation Nebulizing Gas and Pump. The [Gas Control Mode] tab page is located in the [Setting Options] sub-window. To open this sub... Show Detail
- No:4743
- Date of Issue:2021/01/08 13:58
- Category: Troubleshooting
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The temperature of the DL, heated block or interface heat...
Check if the DL, heater flange, and ionization unit are mounted properly. Click here for replacing the DL. If the problem persists, contact a Shimadzu sa... Show Detail
- No:4741
- Date of Issue:2021/01/08 11:24
- Category: Troubleshooting
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1. Turning the Power ON a) Turn ON the power to each of the LC and MS units. The POWER indication lamp on the front of the instrument will light in gre... Show Detail
- No:4501
- Date of Issue:2020/12/09 16:28
- Last Updated:2022/06/20 10:26
- Category: Setting
- Brached FAQ
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Error [Turbo molecular pump should be overhauled.] (LCMS)
Turbo molecular pumps require maintenance every 25,000 hours (about 3 years). Contact a Shimadzu sales or service representative. Show Detail
- No:3303
- Date of Issue:2020/11/30 13:31
- Category: Troubleshooting
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The gas is not flowing according to the specified value (...
«Main Cause» 1. There is a gas leak. 2. The gas is not flowing. «Countermeasure» 1. Check the gas tubing. As a start-of-work inspection, ... Show Detail
- No:3302
- Date of Issue:2020/11/30 13:09
- Category: Troubleshooting
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ESI/DUIS spray position adjustment (LCMS)
You can adjust the spray position by turning the position adjustment knob. To adjust the spray position, first press the adjustment knob so that it pops out... Show Detail
- No:3300
- Date of Issue:2020/11/26 14:56
- Category: Setting
- Brached FAQ
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The following causes are possible. 1. The wrong standard sample was used. Click here for Standard Sample information. 2. The standard sampl... Show Detail
- No:3301
- Date of Issue:2020/11/26 13:54
- Category: Troubleshooting
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