FAQ - Frequently Asked Questions

(MCE) The peak detection position fluctuates

•The temperature of the separation buffer was not sufficiently at room temperature. →Allow 30 minutes or more to elapse the separation buffer at room temp... Show Detail

(MCE) Peak does not detect

«None of the microchipsdetect peaks for markers orsamples.» • Incorrect usage of microchips, reagent,rinse water, glass rinse water bottle, orwaste contai... Show Detail

(MCE) Difference in peak detection sensitivity

• The microchip surfaces arecontaminated. →If the surfaces are contaminated, rinse them. Click here for "(MCE) Inspecting and Washing Microchip Reserv... Show Detail

(MCE) There is a problem with peak recognition

«Peaks other than themarker peaks arerecognized as markerpeaks.» •Another peak near the marker ismistakenly recognized as the marker. →Set the correct ... Show Detail

(MCE) There is a problem with Size Accuracy

«Analysis performancedeviates from specificationaround the lower end of the size range.» •The ladder size and target fragmentsize are too far separated fr... Show Detail

(MCE) (ERROR)Cannot continue Sample holder is not present

<Typical Causes> • The sample holder is not properly installed. • The sensor that detects the sample holder is broken. <Corrective Measures... Show Detail

(MCE) (ERROR)Cannot continue Chip # is not present

<Typical Causes> • The microchips specified in the [Chip Management] window are notproperly installed. • The sample probe is damaged. • The sensor t... Show Detail

(MCE) (ERROR)Chip # has an error

The test current value for the chip that generated "fill check NG" was alsooutside the standard range after the separation buffer refill. <Instru... Show Detail

(MCE) (ERROR)Overcurrent error

An excessive current value was detected. <Typical Causes> • A short circuit was caused by leaking separation buffer or samplesolution on the mi... Show Detail

(MCE) (ERROR)Undercurrent error

An insufficient current value has been detected. <Typical Causes> • The microchip was clogged. • Air bubbles were mixed into the separation ch... Show Detail