FAQ - Frequently Asked Questions

« Emergency Measures »

If a strange noise or smell emanates from the instrument, or some other irregularity is noticed, stop instrument operation using the following procedure, and contact a Shimadzu sales or service representative.
  1) Switch OFF the power switch on the lower right side of the product.

    

  2) Detach the power cable.

 

« During a Power Outage »

If an electric power outage occurs during analysis, the instrument stops. If separation buffer is left remaining in a microchip or sample probe when the instrument stops it may dry out and obstruct the microchip or sample probe. To avoid such a condition, take the action described below.
  1) Turn OFF the power of the instrument.
  2) When the electric power comes back on, turn ON the instrument. If the power of the PC is OFF, turn it ON.
  3) Rinse the microchip with water according to the procedure described in "(MCE) Inspecting and Washing Microchip Reservoirs (manually)" and reinstall it in the instrument.

    Click here for "(MCE) Inspecting and Washing Microchip Reservoirs (manually)"

  4) Rinse the sample probe according to the procedure described in "(MCE) Maintenance of Sample Probe and Aspirator".

    Click here for "(MCE) Maintenance of Sample Probe and Aspirator".
  5) Check if the sample probe is obstructed according to the procedure described in "(MCE) Replacement and Inspection of Plunger".

    Click here for "(MCE) Replacement and Inspection of Plunger".

  6). Rinse all microchips installed in the instrument according to the procedure described in "All Chip Washing" in "(MCE) Chip Wash and Probe Rinse".

    Click here for "(MCE) Chip Wash and Probe Rinse".
  Carrying out the procedure above enables regular operation. In case of any abnormal condition, see "Troubleshooting" in instruction manual and take action accordingly.
  NOTE:

    • Files may not be normally created on rare occasions when the PC stops during a process to save data in a file.
    • In MultiNA, results of analysis for each sample are saved in data files during analysis of multiple samples.
      Therefore, even if analysis is stopped due to a power outage during analysis, results of analyses up to right before the power outage are saved in files.