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Frequently Referenced FAQ
FAQ within [ System Controller ]
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Instrument is not recognized when connected via an optica...
«Main Cause» Link mode setting is [Fixed] (tends to occur if workstation software was force-quit). «Countermeasure» Set link mode to [Auto]. Show Detail
- No：4256
- Date of Issue：2020/12/03 09:24
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The some instruments are not displayed on the web page
«Main Cause» The instruments on the left are not displayed on the web page. «Countermeasure» To monitor those instruments, use the workstation... Show Detail
- No：4257
- Date of Issue：2020/12/03 09:24
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The version number of connected instruments is not displayed
«Main Cause» The connected instrument is a model from LC-6 to LC-8A. «Countermeasure» The version number is not displayed for models LC-6AD/7A o... Show Detail
- No：4258
- Date of Issue：2020/12/03 09:24
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Cannot connect to SIL-10Ai/P/F or FRC-10A units
«Main Cause» Only the system controller was restarted. «Countermeasure» Also restart the SIL-10Ai/P/F or FRC-10A units. Show Detail
- No：4259
- Date of Issue：2020/12/03 09:24
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The autosampler or fraction collector does not operate wh...
«Main Cause» Is the [Use of Autosampler] or [Use of Fraction collector] checkbox cleared? «Countermeasure» Select the [Use of Autosampler] or [U... Show Detail
- No：4260
- Date of Issue：2020/12/03 09:24
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The status remains [Pause] and the analysis does not adva...
«Main Cause» The [Event In 1] setting is [Ready In]. «Countermeasure» Reconsider the [Event In 1] setting in system controller [Environment sett... Show Detail
- No：4261
- Date of Issue：2020/12/03 09:24
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Optional products connected to the instrument are not dis...
«Main Cause» The [Used]/[Not Used] settings for various optional products in configuration settings are set to [Not Used]. «Countermeasure» Make... Show Detail
- No：4262
- Date of Issue：2020/12/03 09:24
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«Main Cause» The [System P.Max] setting value is not reasonable. «Countermeasure» Make sure the [System P.Max] setting in system controller conf... Show Detail
- No：4263
- Date of Issue：2020/12/03 09:24
- Last Updated：2020/12/03 09:31
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Restart the computer and instrument. Contact a Shimadzu sales or service representative. Reconfigure the workstation configuration settings. Show Detail
- No：4271
- Date of Issue：2020/12/03 09:37
- Brached FAQ
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(LC) Setting IE mode in Microsoft Edge (Web control)
NOTE: • To use IE mode in Edge, you need to have Chromium Edge(icon ) version 102.0.1245.30or later. • If the Edge icon is , you cannot use IE mo... Show Detail
- No：8986
- Date of Issue：2022/07/28 09:53
- Last Updated：2023/09/11 14:45
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