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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Column Oven ]

1-10 of Total 76

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  • Maintenance for CTO-40C/S

    Consumable Part No. 228-72570-01 Air filter 1. Remove the filter holder (A) on the right side by pressing its right and left knobs (a). 2. ... Show Detail

    • No：4339
    • Date of Issue：2020/12/03 13:45
    • Brached FAQ

  • No peaks are output

    Check the column using known analytical conditions. If the column has deteriorated, replace it. Confirm whether the solvent delivery pump is functioning pr... Show Detail

    • No：4292
    • Date of Issue：2020/12/03 10:49
    • Brached FAQ

  • The peak shape is abnormal

    Check the column using known analytical conditions. If the column has deteriorated, replace it. Connect the tubing correctly. Backflush the high pressure... Show Detail

    • No：4291
    • Date of Issue：2020/12/03 10:46
    • Brached FAQ

  • Peak retention times vary

    Pump 2-propanol to rinse the check valve. However, if a buffer solution is being used, rinse the check valve with purified water first. Then rinse it by pump... Show Detail

    • No：4290
    • Date of Issue：2020/12/03 10:43
    • Brached FAQ

  • [Ready] status never appears

    Close column oven door. Specify an appropriate column temperature-control temperature. The possible temperature-control range varies depending on the room ... Show Detail

    • No：4286
    • Date of Issue：2020/12/03 10:33
    • Brached FAQ

  • The retention times for target components are significant...

    Has the column temperature deviated? Check the accuracy of the column oven temperature. If not appropriate, adjust the temperature accuracy. Show Detail

    • No：4266
    • Date of Issue：2020/12/03 09:24

  • An error message is not displayed even if mobile phase is...

    Is the gas sensor or leak sensor sensitivity inadequate? ·Clean the leak sensor. ·Inspect the gas sensor and leak sensor. If it fails, adjust sensitivi... Show Detail

    • No：4253
    • Date of Issue：2020/12/03 09:24

  • Error Code:[0x9411] ERROR DOOR SENSOR

    «Main Cause» The column oven door was left ajar for a long time. «Countermeasure» Make sure the door is securely closed. If it is fully closed, it might be ... Show Detail

    • No：4050
    • Date of Issue：2020/12/02 16:45

  • Error Code:[0x9410] FATAL AUX HEATER

    «Main Cause» The auxiliary heater is not functioning properly. «Countermeasure» Switch the instrument power OFF and contact a Shimadzu sales or service repr... Show Detail

    • No：4049
    • Date of Issue：2020/12/02 16:45

  • Error Code:[0x940F] ERROR WRITE TO CMD

    «Main Cause» Writing to the column management device (CMD) failed. «Countermeasure» Do not disconnect the CMD during an analysis or during writing. If a CMD... Show Detail

    • No：4048
    • Date of Issue：2020/12/02 16:45

1-10 of Total 76

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