• No : 5616
  • Date of Issue : 2021/04/07 10:30
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(EDX) Analysis cannot be started. "Unknown" or "Cannot get instrument status." is displayed.

(EDX) Analysis cannot be started. "Unknown" or "Cannot get instrument status." is displayed.
Category : 

Answer

Check Points1: Check that the power switch of the spectrometer is ON.
Remedies1: Turn the power to the spectrometer ON and restart the software.
 
Check Points2: Check if the communication cable between the spectrometer and the data processing computer is disconnected.
Remedies2: Connect the communication cable correctly, turn the power to the spectrometer OFF and ON, and restart the software.