FAQ - Frequently Asked Questions

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  • No : 8696
  • Date of Issue : 2022/05/23 14:54
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(SMX-225CT) CT Stage trouble

(SMX-225CT) CT Stage trouble
Category : 

Answer

« The CT stage does not move during CT software inspeXio64 startup »
Cause 1: Is the [OPERATE] key switch on the operation box turned to [OFF]?
Corrective Measures 1: Turn the [OPERATE] key switch on the operation box to [ON] to restart the CT software inspeXio64.
 
Cause 2: Is the communication cable (COM2) disconnected between the motor controller board inside the control board and the control computer?
Corrective Measures 2: Make sure the communication cable between the motor controller board inside the control board and the control computer is securely connected to the communication port COM2 on the control computer, then restart the CT software inspeXio64.
 
Cause 3: Did the CT stage initialization process finish normally?
Corrective Measures 3: Restart the CT software inspeXio64.
 
Cause 4: Isn’t the sliding door or the maintenance door open?
Corrective Measures 4: Confirm that the sliding door and the maintenance door are close, and the READY lamp turns on.
 
« A message appears in the CT software inspeXio64 »
Error message: "The stage is not initialized.", "A communication protocol error occurred.", or "A communication error occurred."
Cause: Is the communication cable (COM2) disconnected between the motor controller board inside the control board and the control computer?
Corrective Measures: Make sure the communication cable between the motor controller board inside the control board and the control computer is securely connected to the communication port COM2 on the control computer, then restart the CT software inspeXio64.

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