FAQ - Frequently Asked Questions

<Typical Causes>
The HV voltage monitor value has fallen outside the specified range.

<Instrument Operations>
The microchip that generated the error is washed automatically and becomes unavailable in the software.
The analysis schedule is rescheduled and continues to execute only using the available microchips.

<Corrective Measures>

• After analysis, open the top cover and chip cover and remove the affected microchip.
• Confirm that it is unobstructed according to the procedure described in "Inspecting and Washing Microchip Reservoirs".

  Moreover,  check the microchip surfaces and chip stage for separation buffer or sample solution.

  Click here for "(MCE) Inspecting and Washing Microchip Reservoirs (manually)".
• To reuse a microchip that was unobstructed (or for which the blockage was resolved), clear the unavailable state according to the procedure described in "Chip Management" by instruction manual.