FAQ - Frequently Asked Questions
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HPLC
Frequently Referenced FAQ
FAQ within [ HPLC ]
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Optional products connected to the instrument are not dis...
«Main Cause» The [Used]/[Not Used] settings for various optional products in configuration settings are set to [Not Used]. «Countermeasure» Make... Show Detail
- No：4262
- Date of Issue：2020/12/03 09:24
- Category： System Controller
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The status remains [Pause] and the analysis does not adva...
«Main Cause» The [Event In 1] setting is [Ready In]. «Countermeasure» Reconsider the [Event In 1] setting in system controller [Environment sett... Show Detail
- No：4261
- Date of Issue：2020/12/03 09:24
- Category： System Controller
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The autosampler or fraction collector does not operate wh...
«Main Cause» Is the [Use of Autosampler] or [Use of Fraction collector] checkbox cleared? «Countermeasure» Select the [Use of Autosampler] or [U... Show Detail
- No：4260
- Date of Issue：2020/12/03 09:24
- Category： System Controller
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Cannot connect to SIL-10Ai/P/F or FRC-10A units
«Main Cause» Only the system controller was restarted. «Countermeasure» Also restart the SIL-10Ai/P/F or FRC-10A units. Show Detail
- No：4259
- Date of Issue：2020/12/03 09:24
- Category： System Controller
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The version number of connected instruments is not displayed
«Main Cause» The connected instrument is a model from LC-6 to LC-8A. «Countermeasure» The version number is not displayed for models LC-6AD/7A o... Show Detail
- No：4258
- Date of Issue：2020/12/03 09:24
- Category： System Controller
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The some instruments are not displayed on the web page
«Main Cause» The instruments on the left are not displayed on the web page. «Countermeasure» To monitor those instruments, use the workstation... Show Detail
- No：4257
- Date of Issue：2020/12/03 09:24
- Category： System Controller
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Instrument is not recognized when connected via an optica...
«Main Cause» Link mode setting is [Fixed] (tends to occur if workstation software was force-quit). «Countermeasure» Set link mode to [Auto]. Show Detail
- No：4256
- Date of Issue：2020/12/03 09:24
- Category： System Controller
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The injection action does not occur
Is [Autosampler Control] set to [Offline] in autosampler [System Setting] settings? Set the [Autosampler Control] setting value to [Online]. Show Detail
- No：4255
- Date of Issue：2020/12/03 09:24
- Category： Autosampler
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The wavelength shifted out of alignment
Was the wavelength calibration not performed properly? Perform automatic wavelength calibration. Show Detail
- No：4254
- Date of Issue：2020/12/03 09:24
- Category： Detector
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An error message is not displayed even if mobile phase is...
Is the gas sensor or leak sensor sensitivity inadequate? ·Clean the leak sensor. ·Inspect the gas sensor and leak sensor. If it fails, adjust sensitivi... Show Detail
- No：4253
- Date of Issue：2020/12/03 09:24
- Category： Column Oven
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